Terms of Service

LAST UPDATED · OCTOBER 2, 2026

These terms cover the LaChance Creatives design subscription and this website. By checking out or sending a request, you agree to them. If anything here is unclear, email hello@lachancecreatives.com before you sign up.

“LaChance Creatives”, “I” and “me” mean LaChance Creatives LLC. “You” means the business that subscribes and the people it adds to its request board.

1. The service

LaChance Creatives is a monthly design subscription. While your subscription is active:

• You can add as many design requests as you want to your private request board. I work one request at a time, starting with the top card, until you approve it.
• Every request is designed by me, Philip LaChance. Work is not passed to a junior designer.
• Revisions are unlimited until you approve the request.
• Larger requests, such as a full deck or a multi-page site, are delivered in milestones. Each request gets a timeline when work on it starts. Timelines are estimates, not guarantees.
• Up to three people from your team can use the request board.

2. What is not included

The subscription does not cover brand guidelines, event booths, icon sets, physical products such as print and packaging, or e-commerce stores. If a request is bigger than a retainer should cover, I will tell you before starting it.

3. Fees and billing

• The subscription is $4,995 per month, billed in advance through Stripe on the same date each month.
• It renews automatically each month until you pause or cancel.
• Prices may change for future billing periods. I will give you at least 30 days’ notice by email first.
• Fees do not include taxes. You are responsible for any taxes that apply to your purchase.

4. Pausing and cancelling

You can cancel anytime from your billing page, or pause or cancel by emailing hello@lachancecreatives.com. Cancellation stops the next charge. You keep access, and I keep working on your requests, until the end of the month you have already paid for. While paused, you are not charged and no work is done. When you resume, the queue picks up where it left off.

5. Refunds

If nothing has been delivered in the first week of your first month, tell me and I will refund that month in full. Once work has shipped, the month stands. Otherwise, payments are not refunded, including for partial months after you cancel.

6. What I need from you

• Clear requests, the context behind them and timely feedback. The queue moves only as fast as approvals do.
• Brand assets, copy, images and anything else needed for a request.
• The right to use everything you provide. You confirm that the materials you send do not infringe anyone else’s rights.
• A final review of every deliverable before you publish it, including any claims, legal statements and regulatory requirements in your industry.

7. Who owns the work

You own the final deliverables and their source files outright, from the day each request ships, as long as your account is paid for that month.

• Fonts, stock images, icons and other third-party assets keep their own licenses. I will tell you when a deliverable uses something you need to license.
• I keep my general skills, methods and know-how, and any tools or templates I made before or outside your project.
• I will not show your work in my portfolio or marketing without your written permission.
• My workflow includes AI-assisted tools. Every deliverable is directed, reviewed and finished by me.

8. Confidentiality

I keep your non-public information confidential, use it only to do your work, and share it only with the services I rely on to deliver it (see the Privacy Policy). If you need a signed NDA, ask before you send confidential material.

9. Ending the subscription from my side

I may end a subscription with notice if these terms are broken, payment fails, or the work is no longer a good fit. If I end it without cause, I will refund the unused part of the month you paid for.

10. Disclaimers

I do my best work on every request, but the service is provided as is. Apart from the promises in these terms, I make no other warranties, including warranties of fitness for a particular purpose or of particular business results.

11. Limitation of liability

To the extent the law allows, LaChance Creatives is not liable for indirect, incidental or consequential losses, such as lost profits or lost data. Its total liability for any claim is limited to the fees you paid in the three months before the claim.

12. Changes to these terms

I may update these terms. If a change matters, I will email active clients before it takes effect. The date at the top shows the latest version.

13. Governing law

LaChance Creatives LLC is a Florida limited liability company. These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

14. Contact

LaChance Creatives LLC · hello@lachancecreatives.com